How We'll Help

Our key to success is our team of dedicated professionals, open communication and our proven process.

Key aspects of Thinking Beyond’s proven process:

• Assessment – We first seek to understand what your business goals and challenges are as it pertains to your IT infrastructure. This is accomplished by interviewing key executives and a sample of the employees to determine what the frustrations and desired improvements are. Next, we review the technical aspects of your company’s IT network to identify possible problem areas causing concern or requiring improvement. We assess key areas such as Disaster Recovery, best practice Methods and Procedures, the overall state of the Infrastructure, Network, Servers and workstations and report major issues requiring attention.
• Project Planning & Implementation – Once the assessment is communicated, a project plan can be drafted to resolve mutually agreed problems or provide required improvements. This plan will include the costs of all hardware, software, and labor, specify deliverables and define project deadlines. Once the project plans are approved, the implementation begins. Depending on requirements, this work can be done without disrupting the existing network activity.
• Proactive Maintenance & Monitoring – Once a stable and secure system has been put in place, keeping it stable and secure is the main priority. Thinking Beyond’s proactive maintenance and monitoring ensures that the system stays in top working condition. We are alerted to problems as they happen, and many times can get them resolved before the employees even know a problem occurred. Our daily maintenance routines (installing the latest patches & security updates, running spyware and virus scans, and more) run on all Workstations and Servers outside of your routine working hours so that your employees can stay productive during the day.
• Help Desk Support - We offer expert Help Desk support to your user base. We resolve ~85% of all issues remotely, which reduces downtime and keeps employees and partners productive by not having to wait for a technician to come onsite. If onsite support is required a technician is dispatched on either a scheduled or emergency basis, as needed.
• Annual Re-Assessment – Each year we reevaluate not only the technical aspects of the network, but also ensure that the technical goals remain aligned with the business goals. This helps ensure that the business goals are driving the technical solutions being implemented.

Our Value Proposition

Learn more about how we help Small sized Businesses with Fully Outsourced Support.

Learn more about how we help Medium sized Businesses with Supplemental Support.